Our Advantages
What You Get When You Come to Us
Not every workshop approaches watch repair the same way. Here is what shapes how we work, and why clients choose to return.
Back to HomeAt a Glance
Six Reasons to Choose Lanna Horology
Specialist Expertise
Work handled by a watchmaker who focuses on mechanical and automatic movements — not a generalist doing repairs as a sideline.
Transparent Quoting
Service prices are given before work starts. Any additional findings are communicated to you before action is taken — always.
Documented Condition
Each watch is photographed and logged on arrival. The condition record protects you and gives future watchmakers useful history.
Timing Machine Verification
Rate is measured before and after any movement work so you can see the actual improvement in figures, not just our word for it.
Clear Communication
We keep you informed at each stage. If something changes, you hear about it before we proceed, not when you come to collect.
Care for Sentimental Pieces
Heirloom watches are treated with particular attentiveness. We understand that some pieces carry significance that has nothing to do with their value on a market.
Expertise
A Watchmaker Who Specialises
There is a significant difference between a watchmaker who works exclusively with mechanical calibres and a general repair shop that services watches among other electronics. The tools, the techniques, the judgment required to regulate a movement — all of it deepens with focus over time.
At Lanna Horology, mechanical and automatic watches are the only work we take on. That concentration means we are more likely to recognise an unusual calibre, identify an obscure fault, or know when a piece is better left alone.
- Mechanical and automatic movements only
- Experience across Swiss, Japanese, and vintage calibres
- Movement identification before quoting
- Honest referral if a piece is outside our scope
Tools & Process
Equipment That Earns Its Place
We use a timing machine to measure rate accuracy before and after movement work, a pressure testing unit for water resistance verification, and proper ultrasonic cleaning equipment for movement parts. These are not unusual tools — but they are often absent in casual repair shops.
Good tools, properly maintained, produce consistent results. We do not improvise where precision is needed.
- Timing machine measurement before and after
- Pressure test with every seal service
- Ultrasonic movement cleaning
- Calibrated instruments, checked regularly
Client Experience
A Calm, Unhurried Service
Bringing in a watch — especially a valued one — should not feel like a transaction. We take a few minutes at drop-off to discuss what you have noticed, what the watch means to you, and what you are hoping for from the service.
That conversation shapes how we approach the work, and we think it produces better outcomes than simply receiving a watch and returning it a few days later.
- Drop-off discussion included in service
- Progress updates for longer work
- Walk-through of findings at collection
- Questions welcomed at any stage
Value
Pricing That Reflects the Work
Our service prices are set based on the actual time, parts, and skill involved. They are not padded, and they do not fluctuate based on the brand of watch you bring in. A movement clean costs what it costs because of what the work requires — not because of the name on the dial.
We publish our prices openly. There are no hidden additions at collection unless they were discussed and agreed with you first.
- Published prices, openly stated
- Quoted before work begins
- No brand-based surcharges
- Additional costs agreed before incurred
Comparison
How We Differ from Typical Repair Shops
We are not suggesting other workshops are careless. But the way we structure our work differs in ways that matter to clients who value their watches.
| Aspect | Typical Repair Shop | Lanna Horology |
|---|---|---|
| Pre-work condition record | Rarely documented | Photo and written log on arrival |
| Timing machine use | Not always available | Measured before and after servicing |
| Quoting process | Often given after partial disassembly | Quoted after inspection, before any work |
| Water resistance testing | Not standard | Pressure test with every opened case |
| Written service record | Uncommon | Provided with all full services |
| Heirloom specialisation | Treated like any other repair | Dedicated Heirloom Care Package |
| Communication during repair | Contact only at pick-up | Updates if scope or findings change |
What Sets Us Apart
Three Things We Do That Others Often Don't
The Heirloom Record
For family pieces, we produce a written record of what was found, what was done, and what before photographs show. This travels with the watch — useful to whoever services it next, and meaningful to the family.
Rate Verification in Numbers
We show clients the timing machine readings — before and after. If the movement is running 40 seconds fast per day on arrival and 3 seconds after servicing, you see that in figures, not just our assurance.
No-Obligation Assessment
Bringing in a watch does not commit you to anything. We assess it, explain what we find, and give you a clear quote. If you decide not to proceed, there is no charge and no pressure.
Recognition & Milestones
Where We Stand
10+
Years in mechanical watch repair
800+
Timepieces serviced
97%
Clients who return for follow-up care
3
Craftspeople focused entirely on horology
2024 — Heritage Trades Category
Active professional membership
Consistently above 4.8 stars
Ready to Begin?
Come and See the Difference for Yourself
Bring your watch in for an assessment. We will take a proper look, explain what we find, and give you a clear picture of what is involved — with no obligation to proceed.
Book an Assessment